Terms and Conditions
This page includes important information about our residential and commercial trash collection terms and conditions. Questions? Please ask! We’re available during office hours at 970-205-9977 or use our Contact Us Form.
Residential Terms and Conditions
This form includes important information about our residential trash collection, pricing and payment policies. Questions? Please ask!
Billing: We provide billing statements through email. If email billing is not an option for you, we can still set you up for automatic payments.
Electronic Payment: Recurring credit card or ACH payment is requested. If you utilize a Bank Pay system, be aware that your bank still generates a hard copy check that is mailed to our office. Banks utilize a third-party for this system and group checks into batches to save on postage expenses. As a result, payment is often delayed in reaching our office. Please plan ahead if you intend to use a Bank Pay service.
Ending Service: Service may be cancelled by either of us at any time if it isn’t a good fit. Customers will be refunded for unused service upon the collection of our undamaged container.
Price Increases: We do our best to avoid price increases, but they are necessary to keep up with our increasing costs. We will notify you of any pending increases in cost in advance.
Holidays: For most federal holidays, the landfill and transfer stations that we take your trash to close. As a result, depending on your collection schedule, there may be a day's delay in your trash service. We will notify you in advance of any holiday schedule changes and will attempt to spread the inconvenience of holidays as fairly as possible.
Recycling: Our optional recycling service is bi-weekly, meaning it runs every other week. We provide you with a 96-gallon rolling container with yellow-lid for recyclables. We are required to ensure that recyclables are not contaminated by the recycling facility that receives the material. If you elect recycling, please review the list of recyclable materials. When in doubt, it is better to discard the material rather than put it in the recycling container. We reserve the right to cancel recycling service for any customer who repeatedly puts trash or other contaminants in the recycling container.
Hazardous Materials: There are certain hazardous materials that are prohibited by the landfill or are a risk to our trucks and crews, including: propane tanks and bottles, gasoline cans, liquid paints or chemicals, fertilizer, ammunition and tires. If found in your trash, these items will be returned to the curbside. We reserve the right to cancel service to any customer who repeatedly places hazardous materials in their trash cart for collection.
Trash Outside the Cart: We are able to take extra/bulk items alongside your regular cart for a fee. Extra trash is charged at $20/cubic yard for household waste and $30/cubic yard for furniture or light construction debris. A call in advance is recommended so our drivers can plan for it and we can get you accurate pricing ahead of time. Customers who consistently have overflow household trash will be asked to obtain a second Reliable Waste Service cart.
Commercial Dumpsters
All dumpster sites must be approved prior to the setting of the container.
No large appliances or furniture.
No dirt or concrete.
No construction debris.
Do not place hot ashes or coals into the container.
Do not place hazardous waste such as paint, chemicals, and pesticides in your container.
Do not dispose of waste containing free liquids
No Freon units such as air conditioners, or refrigerators, propane tanks.
No Tires. Tires found will be billed at $35.00 per tire.
The container must be placed on a solid surface.
Containers must be accessible on pickup day, or a return trip charge will be added.
You agree to indemnify and hold us harmless from any and all damages, costs, attorney’s fees, and /or liability of any kind resulting from the use of the container. You assume liability for damages to public or private property, hard service roads, or driveways that might occur during the loading or unloading of the container. You agree to pay us for any damage to said container due to fire, theft, or careless destruction beyond normal use.
General Notes for All Customers
Holiday Pickup
Reliable Waste Service will not pick up on the following holidays: New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, and Christmas Day - unless otherwise notified.
Missed Pickup
If your trash is not picked up on your regular collection day, and the container was placed out by 7AM, let us know by phone at 970-205-9977 the next business day. Leave your cart out as our trucks will occasionally run late because of weather or vehicle issues.
Payment Terms
All accounts will be paid via auto-pay on the 1st of each month with the payment method on file unless otherwise notified or arranged. Service will be halted if payment is overdue more than 14 days.